When ordering or registering on our site or app, emailing us, or talking to us over the phone, as appropriate, you may be asked to enter your name, email address, payment information, or other details to help you with your experience or to complete a transaction with us.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements. At any time, however, you may contact us to request that we delete all of your personal data. Do you have to provide personal data to us?
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We collect information (including personal data) from you when you fill out a form on our site or app, enter information on our site, communicate with us over the phone, email us, or otherwise enter into a transaction with us.
We may use the personal data we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
You may decline to provide us with personal data and/or decline to enter into transactions with us. You may also contact us at any time to request: to access your personal data, to rectify your personal data, to erase your personal data, or to opt out of future communications from us.
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal data is contained behind secured networks and is only accessible by a limited number of persons with special access rights to such systems, and are required to keep the personal data confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their personal data to maintain the safety of your personal data.
All transactions are processed through a gateway provider and are not stored or processed on our servers. You agree to this transfer, storing, or processing by submitting your personal data to us. Where we use service providers outside the EEA, we rely on approved data transfer mechanisms (for example, the EU Standard Contractual Clauses and the EU-US Privacy Shield) to ensure that your personal data is adequately safeguarded in the recipient country.
Unfortunately, the transmission of information over the internet is not completely secure. We will do our best to protect your personal data, but we cannot guarantee its security and any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to prevent unauthorised access.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies, some features will be disabled that make your site experience more efficient and some of our services will not function properly.
We may share your personal data with third parties in the following situations:
Third-party links We do not include or offer third-party products or services on our website.
Google Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. We have not enabled Google AdSense on our site but we may do so in the future. How does our site handle tracking signals?
We don’t honour, do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. We don’t honour them because : we are not tracking
It’s also important to note that we do not allow third-party behavioural tracking. Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to complying with the various privacy laws that protect personal information.
To be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify the users via email
We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.